Owner Resources

A: You can make a maintenance request or a work order in two ways:

1)Go to our submission portal form at www.rwdcnova.com/Owner Resources/Maintenance-request-form. Follow the form instructions.

2)Contact our office via phone to speak live with your Renters Warehouse Team 24/7.

For after hours maintenance emergencies, please call 571-378-5637 for 24/7 service.

To place emergency maintenance requests call 571-378-5637  for 24/7 live assistance.

Main Office : support@rwdcnova.com     
                     (571) 489-8134 

Accounting: accounting@rwdcnova.com 
                    (571) 489-8134 Ext. 105 or (571) 341-5645  

Note: (Accounting team responds within 24-48 hours unless it is an emergency)

 
Maintenance: maintenance@rwdcnova.com   
                      (571) 489-8134 Ext. 114 or (571) 297-9395

Leasing & Showings: leasing@rwdcnova.com 
                                  (571) 489-8134 Ext. 115 or  (571) 297-2775

Tenant screening is a thorough process we use to evaluate the suitability of potential tenants for your rental property. Our screening includes background and credit checks, employment and rental history verification, and reference checks to ensure the applicant’s reliability and ability to meet rent obligations.

Rental prices are influenced by factors like the property’s location, size, amenities, condition, and current market demand, as well as prevailing rental rates in the area. We offer a comprehensive market analysis and expert guidance to help you set competitive rental rates that maximize your property’s value.

No. There are no upfront fees. 

Yes, we offer a tenant warranty for up to 6 months for tenants we have placed. This warranty is available exclusively to clients who use our property management services. If a tenant defaults or violates the lease within this period, we will find a replacement at no additional cost to you.

Rental income is disbursed on a monthly basis. We collect rent from tenants and provide you with a statement outlining the income and expenses incurred during that period. Rent is due on the first of each month with a grace period through the 5th. Owner disbursements are initiated electronically by the 10th of the month.

In cases of lease agreement violations, Renters Warehouse manages the enforcement process. This includes issuing notices, providing warnings, working to resolve the issue through communication, and, if necessary, taking legal action. If the violation persists, eviction proceedings may be initiated.

We maintain a network of trusted contractors and vendors to promptly address maintenance requests. Owners are kept informed about any requests and associated costs, with expenses either deducted from rental income or billed separately. To cover minor repairs, we recommend that owners maintain a reserve account of $500

We offer a 24/7 emergency hotline to handle urgent maintenance issues outside of regular business hours. Our established protocols ensure timely resolution of emergencies, safeguarding both the property and the well-being of tenants.

We’ve built strong relationships with trusted vendors, allowing us to provide efficient and cost-effective services. This approach has consistently proven to be the most reliable and timely solution for handling the majority of maintenance issues.

While home warranties can be useful for owner-occupied properties, we’ve found that they are less effective for rental properties. Over the years, we’ve observed that home warranties often lead to delays and service limitations, which can negatively impact tenants and the timely resolution of maintenance issues.

We manage lease renewals by evaluating market conditions, negotiating rent increases when necessary, coordinating lease agreements, and maintaining communication with tenants. Our primary goal is to minimize vacancies and ensure a smooth renewal process.

We provide both monthly and yearly financial reports to property owners, outlining rental income, expenses, and any outstanding balances. These reports are designed to help you track your properties’ financial performance and make well-informed decisions.