Owner Resources

Thanks for visiting Renters Warehouse DC / NOVA’s dedicated Customer Center for Owners. You can choose an action time below for
immediate service. While we encourage you to submit any maintenance or customer service request online, please call us if you
need to reach us via phone.

Popular Requests

Owner Portal Login

View Owner Statements

Maintenance Request

Submit a Maintenance Request

Frequently Asked Questions

A: You can make a maintenance request or a work order in two ways:

1)Go to our submission portal form at www.rwdcnova.com/Owner Resources/Maintenance-request-form. Follow the form instructions.

2)Contact our office via phone to speak live with your Renters Warehouse Team

For after hours emergencies, please call the main number for 24/7 service.

To place emergency maintenance requests call the main number for 24/7 live assistance.

Main Office : support@rwdcnova.com     
                     (571) 489-8134 

Accounting: accounting@rwdcnova.com 
                    (571) 489-8134 Ext. 105 or (571) 341-5645  

Note: (Accounting team responds within 24-48 hours unless it is an emergency)

Maintenance: maintenance@rwdcnova.com   
                      (571) 489-8134 Ext. 114 or (571) 297-9395

Leasing & Showings: leasing@rwdcnova.com 
                                  (571) 489-8134 Ext. 115 or  (571) 297-2775


Tenant screening involves evaluating potential tenants to determine their suitability for a rental property.  We conduct background checks, credit checks, employment verification, rental history verification, and reference checks to assess the applicant’s reliability and ability to pay rent.

Rental prices are determined based on factors such as the property’s location, size, amenities, condition, market demand, and prevailing rental rates in the area.  We provide a market analysis and guidance to help set competitive rental prices.

No. There are no upfront fees. 

Yes, we will warranty any tenant we have placed using our Tenant Placement Services for up to 6 months. 

Rental income is typically dispersed on a monthly basis. We collect rent from tenants and provide you with a statement outlining the income and expenses incurred during that period. Rent is due on the first of each month with a grace period through the 5th. Owner disbursements are initiated electronically by the 10th of the month.

In the case of lease agreement violations, property management companies handle the enforcement process.  They may issue warnings, work towards resolving the issue through communication, or take necessary legal steps if the violation persists, which could include eviction proceedings if required.

We have a network of trusted contractors and vendors to handle maintenance requests promptly. Owners are informed about maintenance requests and costs, with any expenses either deducted from the rental income or billed separately. Owners keep a reserve account of $400 to handle small repairs.

We have a 24/7 emergency hotline to address urgent maintenance issues outside of regular business hours and have protocols in place to ensure timely resolution of emergencies to protect the property and the tenants.

We have established relationships with trusted vendors, ensuring efficient and cost-effective services. In our experience, this has proven time and again to be the most cost effective and timely way to handle most maintenance issues.

Over the years we have found that, although a Home Warranty can be an effective tool for an Owner occupied property, it does not work as well for rental properties.  

We handle lease renewals by assessing market conditions, negotiating rent increases (if applicable), coordinating lease agreements, and communicating with tenants. Our goal is to minimize vacancies.

We provide monthly and yearly financial reports to property owners, detailing rental income, expenses, and any outstanding balances. These reports can help you track the financial performance of your properties and make informed decisions.