Thanks for visiting Renters Warehouse DC / NOVA’s dedicated Customer Center for Tenants. You can choose an action item below for
immediate service. We encourage you to submit maintenance or customer service requests online.
Frequently Asked Questions
A: You can make a maintenance request or a work order in two ways:
1)Go to our submission portal form at www.rwdcnova.com/Tenant Resources/Maintenance-Request. Follow the form instructions.
2)Contact our office via phone to speak live with your Renters Warehouse Team.
Tenants and Owners can call the main phone line 24/7 for assistance.
Emergency maintenance requests can be made by calling the main phone line 24/7 for immediate assistance.
Maintenance requests are generally scheduled the same day. Some requests require Owner approval and will take between 24 and 36 hours.