Tenant Resources

Thanks for visiting Renters Warehouse DC / NOVA’s dedicated Customer Center for Tenants. You can choose an action item below for
immediate service. We encourage you to submit maintenance or customer service requests online.

Popular Requests

Maintenance Request

Submit a Maintenance Request

Customer Service Request

Submit a Customer Service Request

Lease Application

Apply for Lease

Tenant Library

Handbook and Utility Providers  

Frequently Asked Questions

A: You can make a maintenance request or a work order in two ways:

1)Go to our submission portal form at www.rwdcnova.com/Tenant Resources/Maintenance-Request. Follow the form instructions.

2)Contact our office via phone to speak live with your Renters Warehouse Team.

Tenants and Owners can call the main phone line 24/7 for assistance.

Emergency maintenance requests can be made by calling the main phone line 24/7 for immediate assistance.

Maintenance requests are generally scheduled the same day. Some requests require Owner approval and will take between 24 and 36 hours.