Tenant Resources
Thanks for visiting Renters Warehouse DC / NOVA’s dedicated Customer Center for Tenants. You can choose an action item below for
immediate service. We encourage you to submit maintenance or customer service requests online.
Popular Requests
Maintenance Request
Submit a Maintenance Request
Customer Service Request
Submit a Customer Service
Request
Lease Application
Apply for Lease
Tenant Library
Handbook and Utility Providers
Frequently Asked Questions
A: You can make a maintenance request or a work order in two ways:
1)Go to our submission portal form at www.rwdcnova.com/Tenant Resources/Maintenance-Request. Follow the form instructions.
2)Contact our office via phone to speak live with your Renters Warehouse Team.
Tenants and Owners can call the main phone line 24/7 for assistance.
Emergency maintenance requests can be made by calling the main phone line 24/7 for immediate assistance.
Maintenance requests are generally scheduled the same day. Some requests require Owner approval and will take between 24 and 36 hours.